Payments
eMaksut payment service is offered by Maksuturva Group Ltd (Company registration number 2121703-0) in co-operation with banks and credit
nstitutions. You as a consumer are not required to register or pay extra costs for using the payment service. Maksuturva Group Ltd is an authorized
payment institution supervised by the Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL secured meaning
that no external party can see your personal information. Maksuturva Group Ltd is the payment receiver. Online bank payments You can use the online payment services of any Finnish bank. Card Payments (Visa, Visa Electron, MasterCard and Business Eurocard)
Contact information:
Maksuturva Group Ltd
Business ID: 2121703-0
Keilaranta 5
02150 ESPOO
Tel. (09) 42 41 7040, workdays between 9 a.m. and 5 p.m.
www.maksuturva.fi
Ensuring
payment and delivery at the Mapshop site
Please press Confrim and then chosen payment icon buttons after you have filled in your personal
information on the Shopping cart page. When you use secure on-line
commerce you will be transferred to your bank's payment system (after
clicking chosen payment icon button). Note: When paying for example with
Nordea web payment, please remember to return from bank's system
to Mapshop using the return link on the bank`s site (e.g. in Nordea press
"Palaa myyjän palveluun" or "Please return to service of the store" or
"Please return to sites of the merchandise"). Without this return
action, our system will not accept your payment and the ordered
products will not be delivered.
Time of delivery
We deliver orders in Finland within 7 working days at the latest. To
other countries delivery time varies between 10–16 working days. If we
can not deliver your products for some reason, we will contact you as
soon as possible.
Note:
In deliveries to Russia there might be some delays due to customs
check-up. Please wait patiently for your delivery.
Returns
and replacements
You have the full right to replace or return the products within 14
days (Note: This is valid
only in EU area). The products you are replacing or returning must be
unused. Before returning you have to
contact our sales
team to confirm your right to return. You can mail the
products as a Return to a sender delivery without
any cost. Your money will be returned to your bank account. Please
inform us about your bank account details when returning/replacing
products.
Return
address
Tapio
Palvelut Oy
Karttakeskus
Maistraatinportti 4A
00240 Helsinki
Finland
Order
confirmation
Mapshop confirmation message Thank you for your order!
marks a completed and succesful order. Order confirmation will also be
sent by e-mail. Please contact us if
you lack all conformation messages or you run into any kind of trouble
during ordering process.
Changes to
prices and sortiment
Karttakeskus has the right to change the prices as well as the
sortiment at any time.
Value
added tax (VAT)
All products and delivery costs include value added tax. Folded maps,
wallmaps, cd-rom products as well as the delivery costs include VAT 24
%. Books and atlases include VAT 10 %.
Feedback
and questions
You can send us feedback or questions by e-mail. We are grateful for any feedback that can help us
improve our services!