Delivery terms

Payments

eMaksut payment service is offered by Maksuturva Group Ltd (Company registration number 2121703-0) in co-operation with banks and credit nstitutions. You as a consumer are not required to register or pay extra costs for using the payment service. Maksuturva Group Ltd is an authorized payment institution supervised by the Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL secured meaning that no external party can see your personal information. Maksuturva Group Ltd is the payment receiver.

Online bank payments

You can use the online payment services of any Finnish bank.

Card Payments (Visa, Visa Electron, MasterCard and Business Eurocard)

Card payments in our webstore are provided by Maksuturva Group Ltd in cooperation with Solinor Oy and Bambora AB. Maksuturva Group Ltd submits card payment transactions to Bambora AB, which has acquiring-agreements with the international card companies (Mastercard and Visa). Card numbers are not recorded in Maksuturva Group Ltd’s systems; the card data is processed by the technical service provider Solinor Oy. Solinor Oy has the highest “PCI DSS Level 1” security certification as per the PCI DSS –security standard developed by the international card companies. For its own activities, Maksuturva Group Ltd is certified to the PCI DSS –standard.

Contact information:
Maksuturva Group Ltd
Business ID: 2121703-0
Keilaranta 5
02150 ESPOO
Tel. (09) 42 41 7040, workdays between 9 a.m. and 5 p.m.
www.maksuturva.fi


Ensuring payment and delivery at the Mapshop site
Please press Confrim and then chosen payment icon buttons after you have filled in your personal information on the Shopping cart page. When you use secure on-line commerce you will be transferred to your bank's payment system (after clicking chosen payment icon button). Note: When paying for example with Nordea web payment, please remember to return from bank's system to Mapshop using the return link on the bank`s site (e.g. in Nordea press "Palaa myyjän palveluun" or "Please return to service of the store" or "Please return to sites of the merchandise"). Without this return action, our system will not accept your payment and the ordered products will not be delivered.

Time of delivery
We deliver orders in Finland within 7 working days at the latest. To other countries delivery time varies between 10–16 working days. If we can not deliver your products for some reason, we will contact you as soon as possible.
Note: In deliveries to Russia there might be some delays due to customs check-up. Please wait patiently for your delivery.

Returns and replacements
You have the full right to replace or return the products within 14 days (Note: This is valid only in EU area). The products you are replacing or returning must be unused. Before returning you have to contact our sales team to confirm your right to return. You can mail the products as a Return to a sender delivery without any cost. Your money will be returned to your bank account. Please inform us about your bank account details when returning/replacing products.

Return address
Porvoon kirjakeskus Oy
Palautusvarasto
Teollisuustie 4   
06100 Porvoo
Finland

Order confirmation
Mapshop confirmation message Thank you for your order! marks a completed and succesful order. Order confirmation will also be sent by e-mail.
Please contact us if you lack all conformation messages or you run into any kind of trouble during ordering process.

Changes to prices and sortiment
Karttakeskus has the right to change the prices as well as the sortiment at any time.

Value added tax (VAT)
All products and delivery costs include value added tax. Folded maps, wallmaps, cd-rom products as well as the delivery costs include VAT 24 %. Books and atlases include VAT 10 %.

Feedback and questions
You can send us feedback or questions by e-mail. We are grateful for any feedback that can help us improve our services!